Score one for the little guy. Last fall I bought a small tablet computer on sale at Wal-Mart. It wasn't anything fancy or powerful but was nice to have a device to jump onto the internet with that had a bigger screen than my phone. Sure enough, hours after the warranty expired, it died. No amount of re-setting or power-cycling would save it. So I contacted the manufacturer and threw myself at the mercy of their sense of empathy. They agreed to take it back and repair it - for more than half of what I paid for it. Unacceptable. So I thought that since I bought it with my American Express card, I would run the situation by AmEx and see if they could help. Gave them a call and the nicest person took all of my information and said they would go to battle on my behalf. They warned me it could take a while but they would see what they could do. Today in the mail I got a letter from AmEx saying that Wal-Mart was unresponsive to their requests but in a good faith gesture, they were going to refund the cost of the tablet! Nice, very nice. I actually feel like someone in big business knows what it's like to have something die on them just out of warranty. Thanks AmEx!
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