You Can't If You Don't But You Can't

That pretty much captures my day so far.  My last post told the happy ending of my ADT story.  The tech came out yesterday and put in a nice new keypad.  Of course he didn't leave a manual or write down the numbers of the alarm zones but I am working on that.  Anyway, the original keypad issue came from their proposed cost for repairs because I didn't have a maintenance agreement.  Since they were kind enough to waive the repair fee, I thought I would go ahead and sign up for the maintenance plan.  I called and asked the rates.  They told me I was not eligible for a maintenance plan because my system was over 8 years old.  My only option was to upgrade the entire system.  So I needed a maintenance plan to avoid a high repair cost but I am not eligible for a maintenance plan.  Nice. At least I tried.

Meanwhile, I have been having terrible internet connection speeds with my internet provider and after 3 calls, I found a knowledgeable rep who determined I had faulty equipment.  He ordered me a brand new gateway (combo modem and router) and said I would get it early this week.  It is not something I can pick up at the local cable center.  Meanwhile, he scheduled a tech to come out and look things over.  The tech was out the next day, checked that all of my wiring was good,  and confirmed the gateway would be delivered within a week.  So I patiently waited a week (until today) for the gateway to arrive.  It didn't.  I called the cable company.  Of course they did NOT order the gateway and said the tech was supposed to bring it.  Wrong.  The rep said she could place the order today and I would get it NEXT week.  Unacceptable.  I asked if I could pick one up at a cable center.  No.  I asked if a tech was driving around in my area with one that he could bring by.  She had no way of knowing that.  After explaining to her that none of this was my fault, and I am paying for service I am not getting, she said she would ship me one priority.  But since it was after 10, I wouldn't get it until Friday.  The tech who came out last week was kind enough to leave his cell number with me so I called him but he couldn't help me either.  Guess I will have to wait and hope they placed the order this time.

And on it goes...