Sunday, February 21, 2016

Texas Treat

Lucie was on a crafting project today so after church I went to lunch at Texas Roadhouse with some friends. There was hardly anyone there (surprisingly) but it took a really long time for our food to arrive.  Which was OK since we had a lot of catching up to do.  When the food was brought out, the waitress asked us to cut open our steaks and be sure they were cooked properly.  I had asked for mine to be cooked "medium" but it was clearly well-done.  I showed the girl but I said I was fine and didn't want to wait for another one.  It really was OK.  Well, 2 minutes later the manager arrived and asked if I had a problem with the steak.  I told her I sort of did but I didn't want to be "that guy" that complains about his food.  The manager was fantastic and agreed that my steak was way over-cooked and she would get me another.  She also said she would do a little something for my bill.  That was very generous and nice but I was fine - it is for sure I was going to eat that steak anyway!   A few minutes later, out comes ANOTHER whole complete meal!  Not just the steak but the ribs and potato too!  That was really too much and I was very grateful.  Clearly that was coming home with me in a doggie bag (but not for the doggie!) so we finished our meal and the waitress brought our check.  Dang if the manager hadn't credited the entire cost of my meal (and second one too!).  Super nice and way beyond.  I checked with my friends to be sure I didn't have any type of attitude and they confirmed I didn't - it was just a manager who understands good customer service!  You know we'll be back!

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